Refund Policy

If you would like to return or exchange your green good, then we will be happy to look into this within 14 days of original purchase, so don't leave it too long to get in touch. 

 

  • At Verse we offer full refunds only if the item is visibly faulty. If the item is at fault then send an email to care@versegoodstore.com or Whatsapp to +31652001410 
  • You will need a full proof of purchase, the email invoice that is sent when the item is purchased. 
  • Returns are not valid on sale goods, clean beauty, or products that have been visibly used without the tags 

 

Refunds (online orders)
If you have received your goods and it was not to your expectation or does not fit, we will process a refund once receiving it back in store, and checking its in re sellable condition. The cost of return is on the client. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then email you to figure out the most ethical way to deal with the fault. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in around 7 days. If we need additional information we will contact you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at finance@verseamsterdam.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@verseamsterdam.com and bring your item to: Gerard Doustraat 84, 1072 VW, Amsterdam

If you do not qualify for a refund then a gift card is the next best option. This is digital and usable for 1 year :-) 

 

 

Shipping your return item(s)

The return address is: Verse, Gerard Doustraat 84, 1072VW, Amsterdam. Please include the order number with the package. 

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item over 75 euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please feel free to return your product at our store ! 

 

Conscious Shopping 

At Verse we value sustainability & conscious shopping at our core, hence our return policy. We are always happy to help you to make a better choice about your purchase, so please get in touch if you are unsure about a size before placing an order. You can always call us/ Whatsapp on +31652001410 or send an email to us on care@versegoodstore.com, or DM us on Insta before placing your order for that extra Verse service. It's what we do, we can help !

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