Physical Store Refunds
- At Verse we offer full refunds only if the item is visibly faulty. If the item is at fault then send an email to email@example.com with a clear photo and description of the fault.
- You will need a full proof of purchase, the email invoice that is sent when the item is purchased.
- Returns are not valid on sale goods, clean beauty, or jewellery items.
Online Store Refunds
- If you have received your goods and it was not to your expectation or does not fit, we will process a refund once receiving it back in store, and checking its in re sellable condition only within 14 days of placed order.
- The cost of return is on the client.
- Once item(s) are received we will check them and proceed your automated refund which should be on your account within 7 days.
Shipping your return item(s)
- Please return to : Verse, Gerard Doustraat 84, 1072VW, Amsterdam. Please include the order number with the package.
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over 75 euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Please feel free to return your product at our store in person.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
- Exchanges are valid on orders within 14 days of purchases date under condition that the item has not been worn.
- Jewellery, clean beauty & underwear are not exchangeable.
- Bring your item to our store with the valid receipt and we are happy to take care of you :-)